CiviCRM

CiviCRM is a free, libre and open source software constituent relationship management solution. CiviCRM is web-based, internationalized, and designed specifically to meet the needs of advocacy, non-profit and non-governmental groups. Integration with both Drupal and Joomla! content management systems gives you the tools to connect, communicate and activate your supporters and constituents.

Website: http://civicrm.org/

openCRX

openCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries.

Website: http://www.opencrx.org/

Plazma ERP+CRM

Plazma ERP+CRM is user-friendly application for small and middle business, aimed to manage all your:

• Contacts and accounts
• Sales and projects
• Orders and invoices
• Marketing compaigns
• Phone calls, meetings
• Documents managemen

Note: I placed Plazma among CRM softwares, because it has CRM features mainly.

Website: ttp://plazma.sourceforge.net/

SplendidCRM

SplendidCRM is an open-source customer relationship management application built on the Microsoft .NET framework.

SplendidCRM Community Edition supports the following core CRM features:

• Account Relationships
• Contact Management
• Case Management
• Project Management
• Lead Tracking
• Bug Tracking
• Activities and Tasks
• Employee Directory
• Mobile Support

Website: http://www.splendidcrm.com/

SugarCRM

SugarCRM is a complete CRM system for businesses of all sizes. Core CRM functionality includes sales force automation, marketing campaigns, support cases, project management, calendaring, and more. It supports MySQL and MS SQL Server.

SugarCRM Core Features

Sales Management

• Lead, Contact, and Opportunity Management to share information and pursue new business.
• Account management to manage all customer interactions in a single location.

Marketing Automation

• Lead management for tracking and cultivating new leads.
• Email marketing for touching prospects and customers with relevant offers.
• Campaign management for tracking campaigns across multiple channels.
• Campaign reporting to analyze the effectiveness of marketing activities

Collaboration

• Activity management for emails, tasks, calls, and meetings
• Content syndication to consolidate third-party information sources.

Administration

• Quickly edit user settings, views and layouts in a single location.
• Customize the application with Sugar Studio so that Sugar meets the exact needs of your company.

Website: http://www.sugarcrm.com/crm/

vtiger CRM

vtiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses.

vtiger CRM provides a complete set of CRM capabilities, such as

• Sales force automation
• Customer support & service
• Marketing automation
• Inventory management
• Activity management
• Security management
• Calendaring
• E-mail integration

vtiger CRM also provides, enterprise grade business productivity enhancement add-ons, Customer Portal , Outlook Plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users, and Thunderbird Extension for Thunderbird mail users. All these add-ons are part of the 100% open source vtiger CRM project available in SourceForge.net

Website: http://www.vtiger.com/